Last updated: September 2026

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All BoxOfLoveByA items are handmade and many are personalised especially for you. Please check your personalisation details carefully before placing your order.

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PROCESSING TIMES

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As our products are handmade to order, processing times can vary depending on the item and how busy we are. The estimated processing time will be shown on the relevant product page.

If you need an item for a particular date, please contact us before ordering and we will let you know whether we can accommodate your request.

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UK DELIVERY

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Orders are carefully packaged and sent using an appropriate UK postal or courier service.

Delivery times are estimates and begin once your order has been completed and dispatched. Please allow additional time during busy periods such as Christmas and for delays outside our control.

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DELIVERY CHARGES

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Delivery charges are shown at checkout before you complete your purchase. Charges may vary depending on the size, weight and destination of your order.

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DELIVERY ADDRESS

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Please make sure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change its delivery address.

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INTERNATIONAL ORDERS

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Where international delivery is available, delivery times will vary by destination.

Customers are responsible for any applicable import duties, taxes or customs charges imposed in the destination country.

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DELAYS

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Occasionally deliveries can be delayed due to circumstances outside our control. If your order appears to be significantly delayed, please contact us and we will help you investigate.

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DAMAGED OR MISSING ORDERS

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We take great care when packaging your order. If your item arrives damaged, please contact us as soon as possible with your order details and photographs of the item and packaging so that we can help.

If you believe your parcel has been lost in transit, please contact us so that we can investigate with the delivery provider.

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QUESTIONS ABOUT DELIVERY

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If you have any questions about your order or delivery, please contact BoxOfLoveByA using the contact details provided on our website.

BoxOfLoveByA

Handmade. Personalised. Made with love.