Privacy Policy

A legal disclaimer

Last updated: September 2026

At BoxOfLoveByA, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or sign up to receive marketing communications.

WHO WE ARE

BoxOfLoveByA is an independent UK business creating handmade and personalised gifts, including knitted wire art, personalised name signs, ceramic names, nursery décor, keepsakes and seasonal decorations.

INFORMATION WE MAY COLLECT

When you use our website or place an order, we may collect information including:

• Your name

• Billing and delivery address

• Email address

• Telephone number, if provided

• Order and personalisation details, such as names, colours and other requests

• Messages or information you provide when contacting us

• Information you provide when joining our mailing list

• Information about how you use our website, including information collected through cookies and analytics

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process, make and fulfil your orders

• Personalise your handmade items

• Contact you about your order or enquiry

• Arrange payment and delivery

• Provide customer service

• Improve our website, products and services

• Send news, product launches or special offers where you have chosen to receive marketing

• Maintain appropriate business, accounting and tax records

• Meet our legal obligations

OUR LEGAL BASIS FOR USING YOUR INFORMATION

We only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract — where we need your information to process and fulfil your order.

• Legal obligation — where we are required to retain or process information by law.

• Legitimate interests — where reasonably necessary to operate and improve our business, provided your rights do not override those interests.

• Consent — for certain activities such as marketing emails where consent is required. You can withdraw your consent at any time.

HOW YOUR INFORMATION MAY BE SHARED

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and fulfil your order. These may include our website provider, payment processors, delivery companies, email/marketing services and accounting services.

Our website is hosted using Wix. Payments made through our website may also be processed by the payment provider selected at checkout. Delivery information may be shared with the relevant postal or courier service so that your order can be delivered.

Some service providers may process information outside the UK. Where this happens, appropriate data-protection safeguards should be used as required by applicable law.

HOW LONG WE KEEP YOUR INFORMATION

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and tax obligations.

Different types of information may therefore be kept for different periods.

MARKETING

If you choose to join our mailing list, we may send you information about new products, launches, offers and BoxOfLoveByA news.

You can unsubscribe at any time using the unsubscribe option in our marketing emails or by contacting us.

Our website may use cookies and similar technologies to make the website work correctly, understand how visitors use the site and improve your browsing experience.

Where required, you will be given choices about non-essential cookies. Further information can be provided in our Cookie Policy or cookie settings.

YOUR DATA PROTECTION RIGHTS

Under UK data-protection law, depending on the circumstances, you may have rights including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used in certain circumstances

• Object to certain uses of your information

• Ask for certain information to be transferred to you or another organisation

• Withdraw consent where we rely on consent

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page and the “Last updated” date will be changed accordingly.

If you have any questions about this Privacy Policy or how BoxOfLoveByA handles your personal information, please contact us using the contact details provided on our website.

BoxOfLoveByA

Handmade. Personalised. Made with love.